Our Service for Leaseholders

Transparent financial management and fair, professional service standards that protect and value you and your property investment.

Well-managed buildings maintain their value, reputation and quality-of-living over time through consistent application of professional standards across financial management, building maintenance, and regulatory compliance. As a leaseholder, you will benefit directly from transparent financial reporting, systematic building maintenance, and proactive management of the service charge funds to help alleviate unnecessary costs.

Service Charge Management

Your service charge contributions fund the ongoing costs of maintaining and running your building, with each leaseholder paying a proportionate share as defined in your lease. These charges cover everything from routine cleaning and grounds maintenance to major repairs, insurance premiums, and professional management fees. The lease itself determines what services are covered, how costs are divided between leaseholders, and when payments fall due.

We provide line-by-line breakdowns that show exactly what services your contributions cover and what costs we expect to be incurred with the aim to provide budget information well in advance of each charge period, explaining what works are planned and why particular services are necessary. Where actual costs vary significantly from budgeted amounts, we can provide clear explanations of the factors driving those variations, whether they stem from unexpected repairs, regulatory changes, or fluctuations in contractor pricing.

Financial Transparency

Transparency in financial management starts with ready access to the information you need about your service charge account and how your building is being managed. Through secure online access, you can view your current account balance, review payment history, check upcoming charges, and examine historical statements at any time without submitting formal information requests. The system updates regularly with current data, ensuring you have access to accurate information about your account position once reconciled.

Service and support

Our service level agreement commits to responding to queries within five working days, though our task management protocols typically deliver faster turnaround in practice. All substantive matters are handled in writing to maintain clear audit trails and ensure decisions are properly documented. We accommodate flexible engagement preferences, whether meeting on-site for practical discussions of building issues, at nearby locations if more convenient, or through virtual means when schedules require. Financial discussions typically occur in writing to ensure proper documentation. Out-of-hours support operates through specialist providers who manage genuine emergencies including flooding, heating failures, lift breakdowns, and security breaches, ensuring rapid response to critical issues at any time while filtering non-urgent matters to avoid unnecessary call-out charges. As members of The Property Ombudsman scheme, we follow established procedures for handling complaints and providing access to independent adjudication when internal resolution proves unsuccessful.

Considering Right to Manage?

Leaseholders in qualifying buildings hold the statutory right to take control of their building’s management through Right to Manage (RTM) procedures, without needing to prove fault with current management arrangements or demonstrate that service standards have been inadequate. This right, established under the Commonhold and Leasehold Reform Act 2002, enables leaseholders to form an RTM company, serve the appropriate notices on the freeholder and existing managing agent, and assume responsibility for appointing their own managing agent and controlling how their building is run. The process involves specific procedural requirements including qualifying criteria based on building structure and lease terms, formal notice periods that must be observed, and proper constitution of the RTM company itself. For leaseholders exploring whether RTM might benefit their development, understanding these requirements and the practical implications of taking on management responsibility represents an important first step. We are available for no-obligation discussions about the RTM process, what it involves procedurally, what responsibilities the RTM company would assume, and how professional managing agents support RTM companies in fulfilling their obligations while maintaining the service standards that protect property values and leaseholder interests.

Contact Our Team

Please get in touch with our Block Management team to discuss our services for your development.

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